Director/Company ownerYear Joined
"The service you expect in every aspect"
Hi, my name is Rick Bates, the director of my newly outfitted repair and service centre in the Eastern suburbs of Melbourne (Ferntree Gully) and I'm pleased to be giving you this introduction of my company via this website.
I've loved bikes for as long as I was able to get my leg over one. After exhausting my father’s knowledge in repairs, my industry experience became in 1996 at the age of 16 when I started my apprenticeship. I was qualified at the age of 20 with a lot of different manufactures hands on experience under my belt with a particular interest and specialized knowledge of European sports and touring road bikes a little different from the dirt bike craze that led me to the industry.
Triumphs became my forte and I earned a really good reputation fixing what others couldn't.
During the next 4 years I had honed my customer service purely to give a better understanding to the owner as to what was repaired and why. This little piece of customer service has manifested in me as I loved the positive reaction and customer confidence when I simply gave the type of service I would expect to receive as a customer myself.
Unknown to me my actions were heard far and wide and it wasn't long before, at the age of 24 I became the service manager of Metro Honda and Ducati in Ringwood and with this came my newly loved European make Ducati.
The next 7 years at the head of a five man team and a workshop reputation of quality, honesty and informative mechanics backed up with dedication to customer service led me to the T.M.R.C you see before you. My history in the industry reflects the slogan of my company and is what I strive to give and have the drive to do so.
“The service you expect in every aspect"
I would be pleased if you give me the opportunity to service your motorcycles need in the future.
Welcome to the Motorcycle repair Centre.