Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we fully insured and all our work is backed by a repco nation wide waranty 12 months or 20000km which ever occurs first.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always worked on cars and trucks with my Dad from a young age, instead of having school holidays i would work with my dad, i have built a few cars ,fast ,cruise and now im into 4wding

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A happy and satified customer is always the best story and i have alot of them hard to pin the best one

Question 4

What do you like most about your job?

Accepted Answer

the interaction and satifaction with completing problem cars and seeing there eyes look at the invoice and say wow i thought i was going to be more than that. When i reply and say it didnt quite take me aslong as i thought thats why a passed the saving onto you

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

general service covers servicing , vehicle running rough ask for efi , diesel ,lpg diagnosis pending on full.noises as u are driving suspension

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How are the kids, most of our customers are seeing our  two little girls grow up. Price and honesty is probibly the most common questions.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Try us and find out, we also look after all our customers to the best of our ability and treat all equally including female and elderly so u wont feel that u have been ripped of cause of your age or genda. Explaination of the jobs and pricing before anything happens. Every attempt of finishing your vehicle on the aloctated times

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Honest repairs , we get the job done right first time Years Of experience, we have all the right electronic diagnostic equipment  to work on late model vehicles

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

as much vehicle information as possible and the problem u are having explained to the best of your ability

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Times is money so as much information of the problem will help us diagnosis the fault quicker, for example: I have a noise ,we need to know where roughly u think its coming from Front or back lh side or rh side over smooth surface or rough surface, when the vehicle is hot or cold.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

free engine flush on servicing

Question 12

What makes your pricing competitive?

Accepted Answer

fairness with the add safety of the nation wide warranty

Question 13

How do you normally charge for your service?

Accepted Answer

We first quote our jobs out, for any other work we charge per hour according to manufactorers times guides plus parts including gst

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All Automotive Repairs safety certficates LPG repairs and Certificates Brake and clutch repairs Diesel and petrol repairs Certificate of inspections

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Repco auto tech trained IAME certified MTAQ certified 45 years experience LPG certified Queensland Transport Certified

Southern District Auto Centre

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